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Privacy Policy
Your privacy and data security are our top priorities
Touchpoint ("we", "our", or "us") provides software solutions for retail businesses, including FMCG outlets, restaurants, bakeries, sweet shops, and food courts. We are committed to protecting the privacy and security of our customers' data.
This policy outlines how we collect, use, and safeguard the information we process.
1. Information We Collect
We may collect the following types of information:
- Business data: Business name, GST number, phone numbers, store details
- Customer data (optional): Names, phone numbers, order details (if provided by the client)
- Technical data: API access tokens, phone number IDs, usage logs, IP addresses
2. How We Use the Information
We use the information to:
- Enable messaging via the WhatsApp Business Platform
- Send order confirmations, billing alerts, promotional offers, and support messages
- Manage message templates and delivery analytics
- Improve the performance, reliability, and security of our platform
3. Data Sharing & Disclosure
- We do not sell or rent customer data
- We only share data with Meta (Facebook/WhatsApp) to process WhatsApp messages on behalf of our clients
- We may disclose data to comply with legal obligations or regulatory requirements
4. Data Security
We implement appropriate security controls to protect your data from unauthorized access, disclosure, or misuse. Access is limited to authorized personnel only.
5. Your Rights
Business users and their customers can request:
- Access to data
- Correction or deletion of stored data
Contact us at: support@touchpoint.in
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