Terms of Service

These Terms govern the use of the services provided by Touchpoint, including software solutions and WhatsApp messaging integration for retailers.

By using our services, you agree to comply with these Terms. You must be a registered business to use the WhatsApp messaging integration.

Touchpoint provides:

• Software for billing, inventory, CRM, and retail operations
• Integration with the WhatsApp Business Platform to automate messaging
• Features for managing message templates, customer notifications, and message delivery

You agree to:

• Use WhatsApp features in accordance with Meta's Business Terms and Commerce Policy
• Use only approved message templates for customer communication
• Avoid sending spam, unauthorized promotional content, or misleading messages

You are responsible for:

• Verifying that your WhatsApp phone number is owned by your business
• Creating accurate and compliant templates
• Ensuring lawful use of customer data

We reserve the right to suspend or terminate your access if you:

• Violate these Terms or Meta's policies
• Use the platform for illegal or abusive purposes

Touchpoint shall not be liable for:

• Delays or failures in message delivery
• Losses resulting from misuse or configuration errors
• Issues arising from Meta or WhatsApp platform changes

For any questions about these Terms, contact us at: